LUBE-IT Support

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(800) 613-5525

Ongoing Commitment to Your Success

Generation Systems is committed to your success! That’s why the help and support you need is right at hand, including a range of Customer Support features and options. Get the most of your software with personal one-on-one support. You will find our Technical Support staff to be knowledgeable, helpful and easy to work with. Regardless of whether you are a computer expert or just a beginner, we are here to help you stay productive!


Annual License

Your Annual License includes full technical support, feature updates and additions with e-mail notification, web-support, periodic web-training, and no cost major version releases.

The Annual License renewal is due on the anniversary of purchase and each year thereafter.


Annual Features

Feature Access Method
Telephone Support 800-613-5525 x 4 or 425-391-9046
Monday – Friday 8:00-4:00 PST (or by appointment)
Email Support Support@generationsystems.com
Web Support Web Technical Support Contact Form
Web Conferencing Access via information provided from Generation Systems’ Technical Staff.
Remote Viewing Access via information provided from Generation Systems’ Technical Staff
Software Updates Website Download (See download link below)
Version Upgrades Email notification, otherwise contact our sales team at 425-391-9046 x 2

Online Product Registration

Downloads

System Requirements and Specifications

Features by Edition



Customer Service

Contact our Customer Service department regarding order processing, shipments, replacement media, etc. Or, if you’re just not sure who you need to talk to, Customer Service will point you in the right direction. 800-613-5525 – Option 1