Support
At LUBE-IT, we have an ongoing commitment to your success.
That is why the help and support you need is right at hand, including a range of Customer Support features and options.
Get the most of your software with personal one-on-one support. You will find our Technical Support staff to be knowledgeable, helpful and easy to work with. Regardless of whether you are a computer expert or just a beginner, we are here to help you stay productive.
Important Links
| Feature | Access Method |
| Telephone Support | 800-613-5525 x 4 or 425-391-9046 Monday – Friday 8:00-4:00 PST (or by appointment) |
| Email Support | Support@generationsystems.com |
| Web Support | Web Technical Support Contact Form |
| Web Conferencing | Access via information provided from Generation Systems’ Technical Staff. |
| Remote Viewing | Access via information provided from Generation Systems’ Technical Staff |
| Software Updates | Website Download (See download link below) |
| Version Upgrades | Email notification, otherwise contact our sales team at 425-391-9046 x 2 |
Annual License
Your Annual License includes full technical support, feature updates and additions with e-mail notification, web-support, periodic web-training, and no cost major version releases.
The Annual License renewal is due on the anniversary of purchase and each year thereafter.
Customer Service
Contact our Customer Service department regarding order processing, shipments, replacement media, etc. Or, if you’re just not sure who you need to talk to, Customer Service will point you in the right direction. 800-613-5525 – Option 1
